Refund and Returns Policy

1. General Policy

At ourexpos, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Digital downloads and software licenses.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (763) 349-7365. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once approved, you will receive a prepaid return label via email. Pack the item securely and attach the label. Ship the package within 7 days of receiving the label. You are responsible for any additional shipping costs if the return is not due to an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item is missing accessories, original packaging, or shows signs of use, we reserve the right to issue a partial refund.

5. Exchanges

Exchanges are handled as a return followed by a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified time frame.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (763) 349-7365
• Address: 39 Southeast Elm Avenue, Minneapolis, Minnesota 55412, United States